Frequently Asked Questions

GeneralCoffeeGiftsHoliday ShippingOrdersPartnershipsShippingShipping for Father's DaySubscriptionsMiscellaneous

General

What does Bean Box do?

Bean Box partners with Seattle's top independent coffee roasters to curate and deliver the highest quality, freshly-roasted coffee to our customers.
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How does Bean Box work?

1. We hand pick coffee from Seattle's top-rated roasters every month.
2. We ship the beans to you or your lucky gift recipient in a handsome Bean Box.
3. You / they brew and enjoy delicious coffee with each unique roast.
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Can I customize the coffees I receive?

While some of our products intentionally contain a range of roast profiles (light to dark), origins, and blends/single origin coffees, you can either purchase a product that specifically fits your palate, (light, medium, dark, espresso, etc.) or you can tailor your ongoing subscription to your roast preference. If there's any way we can make your gift or subscription better suited to what you love to drink, just let us know!
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How much coffee is in a Bean Box?

Each Bean Box "sampler" box includes four 1.8 ounce bags of whole bean coffee (i.e. 7.2 total oz.). This makes approximately 16 cups of coffee depending on your brewing method and strength preferences. Not surprisingly, our 12 ounce bags contain twelve ounces of coffee. The Deluxe Seattle Coffee Tour contains sixteen (16) 1.8 ounce bags; our World Coffee Tour contains sixteen (16) 1.8 ounce bags. We use a really precise scale!
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When will I receive my first Bean Box shipment?

We ship every Wednesday for most items, so that we can coordinate with roasters and ensure the freshness of your coffee. Once you choose your Bean Box gift or subscription plan, we will show you your first shipment date prior to checkout. We ship with USPS First Class and priority Mail. In most cases, boxes are delivered within 3 business days.
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Does Bean Box ship internationally?

We currently ship anywhere in the United States (including places like Guam and military bases!), and anywhere in Canada (for an extra shipping fee). We do not ship internationally outside of Canada at this time.
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How do I redeem my Bean Box credits?

Bean Box credits can only be used towards new purchases. Any time you make a new purchase, you can see your current credits during checkout at the billing section. You will be able to deduct all or as many of your credits as you would like from your order total!
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Can I choose what coffees come in my sampler box?

We offer the option to customize your roast profile so that you only receive light, medium, dark, espresso or decaf or you can opt to receive a variety of roasts (note that the variety sampler does not feature any decaf roasts). We do not have the option to choose specific roasts to be included in your box but if theres a certain roast you really want to try, please reach out and if we are able, we're happy to accommodate any special requests.
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Coffee

Does Bean Box have any decaf offerings?

We do! Have a gander at our current decaf coffee offerings. We also offer decaf samplers and coffees of the month as gifts.
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How can I purchase full bags of the coffee I love in my Bean Box?

We're glad you asked! Just head to our Coffee Section. You can get more of the caffeinated delight of your choice in 12 ounce bags. Every shipment confirmation will tell you exactly which coffees we've sent to you. You can also snap a picture of your coffee label and text it to 206 886 0900 for ultra fast, easy ordering!
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Are your coffees organic and/or fair trade?

We partner only with small batch, independent roasters, and we carefully screen them not just for their bean sourcing practices, but for their overall attention to quality in the finished product. In the coffee industry, both organic and fair trade certifications are often associated, ironically, with factory-farmed and processed coffee. We've laid out our thoughts on both organic and fair trade certifications, and welcome your feedback.
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Why do we ship when we do?

Our coffee is literally roasted for you, and ships within 48 hours of roasting. All orders will ship out the following Wednesday if placed by Sunday at 5pm PST. For faster shipping, we do offer expedited shipping options. Fresh coffee makes all the difference in taste, and is well worth the wait!
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Is your coffee Kosher?

Our coffee is not certified kosher but it is not non-kosher. We source coffees from roasters who have the highest standards for farm to cup quality including forming direct relationships with micro- lot farmers and roasting each bean to the bring out the flavors if its origins.
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Are there any flavors or other additives in your coffee?

None of our coffees contain added flavoring. The flavors you will see listed for many of the coffees are tasting notes that we have picked out. Roasting the coffee beans often brings out really unique natural flavors!
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Allergies and Ingredients

Our coffees contain one ingredient, and one ingredient only: whole coffee beans. There are no additives and no other ingredients. Our boxes do contain a small treat which changes seasonally, which is generally either a bite-sized chocolate or caramel. These treats do have other ingredients; if you have allergies or other concerns, feel free to ask!
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I got a coffee I really don't like. Am I stuck with it?

Of course not! We want you to enjoy the coffee so if you ever receive a roast that really doesn't suit your tastes, just reach out to delight@beanbox.co and we'll be happy to send a replacement of something you might like better!
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Gifts

When will I be billed for a gift subscription that I purchased?

Our billing occurs the Friday before the scheduled shipping date and our shipment days fall on Wednesdays.
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Do you have a downloadable gift card?

We include a printable PDF gift card for you to send your gift recipient in your receipt. You can also quickly find our downloadable gift card here: https://beanbox.co/gift.pdf.
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Holiday Shipping

What shipping should I select so that my order arrives by Christmas?

If you select standard shipping, your order must be shipped by December 19th for it to arrive by the 24th. Orders with priority shipping must be shipped by December 20th. **Orders Being Delivered to Military Addresses** If you are shipping or from a military address, please note that estimated shipping is considerably longer. To ensure delivery by the 24th, orders with standard shipping must be shipped by December 11th. However, if it is the military zip code ending in '093', orders must be shipped by December 4th. Please note that we will do everything we can to ensure your package is delivered on time though delivery during the holidays can be unpredictable at times. We recommend ordering early to avoid late delivery. Feel free to contact us any time with questions or issues regarding shipping and delivery time.
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Orders

How do I track the status of an order?

You can see which orders have shipped, and whether you have future shipments scheduled by logging into your account. Every time we ship, we send you a shipment notification by email. This email will contain a USPS tracking URL, and will list all of the tasty coffees that are on their way. If you have any questions about an order, you can also contact customer service.
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Partnerships

How do I become a Bean Box roaster?

We're always looking to add amazing coffee roasters to our distinguished list. Please send Ryan an email to ryan@beanbox.co for more information.
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Shipping

How do I change the shipping address for my order or my billing information?

Head to the account section, and have at it.
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How often do you ship?

All the coffees we ship are roasted to order. We order our coffee on Fridays, our roasters roast on Mondays and Tuesdays and we ship every Wednesday. In some cases, individual bags of coffee will be shipped prior to their stated ship dates. We tell you when items will ship both in the shopping cart and in your receipt (by email). If you ever need to expedite an order, just contact customer_service@beanbox.co and we'll do our best.
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Expedited Shipping Options

Need a package shipped faster? We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page.You can modify your shipment date and even expedite your Bean Box by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm PST daily. Any orders placed after 12pm will ship a day later.
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If I need to expedite my order will I still receive free shipping?

Free shipping only applies to standard shipping within the U.S and our standard shipping options are provided via USPS.
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Can I place an order early but have it ship closer to the Holidays?

Absolutely! Go ahead and place your order like normal. When you reach our billing & shipping page and enter your shipping address, a list of shipping options will be generated for you. From there you can choose between 3 different holiday shipment dates. Just select your preferred ship date and purchase!
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What is the latest date I can place an order for it to arrive by Valentines Day?

For standard shipping options, orders should be placed by Tuesday Feb. 7th by 5pm PST to arrive by Feb. 14th. You can still place an order to arrive by Valentines Day using expedited shipping options until Monday Feb. 13th at noon PST.
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What if I want my package to arrive on a specific date?

We can't guarantee that a package will arrive on a specific date because shipping errors can occur from time to time but we are happy to adjust your shipping date to get as close as possible to a specific arrival time. Our shipment days fall on Wednesdays and standard shipping is 3-5 business days but the majority of our boxes make it to their destinations within 2-3 business days. If you'd like your coffee to be sent on a day that is not a Wednesday, please note that the coffee may not be roasted within 48 hours of shipping.
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Why is my order shipping next week?

All our coffee is roasted to order! We order our coffee on Friday, our roasters roast the coffee on Mondays and Tuesdays and then immediately deliver to us and we package it up and get it shipped off by Wednesday. Depending on when in the week you place the order, it may seem like it takes a little while because your order will be placed into the following week's shipment (so you can get the freshest beans possible) but you can always request you order to be bumped up a week by contact delight@beanbox.co and we will do our best to ship your order early.
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Shipping for Father's Day

What shipping should I select so that my order arrives by Father's Day?

For standard shipping: If you'd like your Father's Day gift to arrive by Father's Day, please place your order by Monday June 12th and select June 13th as the shipping date at check out. Expedited Shipping: For orders made on Wednesday June 14th before 12pm pacific time, please choose 2 day shipping. Orders placed on Thursday the 15th before 12pm pacific time, must choose 1 day shipping.
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Subscriptions

When will I be billed for the monthly recurring membership?

For reoccurring subscriptions, billing occurs the Friday before your coffee ships. If you have prepaid, billing will reoccur on the first shipment following the anniversary of your purchase.
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How do I cancel my Bean Box subscription?

We'd be very sad to see you go, but we hope you'll keep us in mind for future gifts and other caffeine fixes. Head to the account section, select the item you wish to cancel, and follow the directions. Our policy on cancellation is pretty simple: you need to cancel by the end of the day Thursday (Pacific Time) the week before your next scheduled shipment (every other Wednesday).
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Miscellaneous

I still have questions. How do I contact the Bean Box Team?

We're here for you! Please send us questions, feedback, or ideas on everything Bean Box to customer_service@beanbox.co. We're also open to discuss other topics, such as anything related to Seattle or Coffee. We'd love to hear from you.
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How do I add treats to my order?

When you place an item in your cart, a pop up screen will appear where you can browse and add any treats you like. For subscriptions, an email will be sent about a week before your next delivery and you can also add goodies to your next delivery there.
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